How Our Mail-In Repair Service Works - Simple, Safe & Fast

Your Complete Guide to Our Mail-In Repair Service

Getting your controller or console repaired shouldn't be complicated. Our mail-in repair service makes it simple, safe, and fast to get professional repairs without leaving your home. Here's exactly how it works, step by step.

Step 1: Choose Your Repair Service

Browse our repair services and select the one that matches your issue:

  • Controller Drift Repairs - Standard repair (£25) or permanent Hall Effect or TMR upgrade (£30-70)
  • HDMI Port Repairs - For PS5, Xbox Series X, and almost all other consoles
  • Battery Upgrades - Extended playtime with Bigger batteries
  • Overheating & Power Issues - Console diagnostics and repairs
  • Premium Controller Upgrades - Scuf, DualSense Edge, and PRO controllers

Not sure which service you need? Contact us and we'll help you diagnose the issue.

Request a Quote

Step 2: Place Your Order

Once you've selected your repair service:

  1. Add the service to your cart
  2. Complete checkout with your details
  3. You'll receive an order confirmation email with your repair reference number and the address to send it to.

Important: Keep your order confirmation and repair reference number - you'll need this when shipping your device.

Step 3: Package Your Device Safely

Proper packaging is crucial to protect your device during transit. Follow these guidelines:

For Controllers:

  • Remove batteries (if removable) and any accessories
  • Wrap the controller in bubble wrap or soft padding
  • Place in a sturdy box with additional padding around all sides
  • Include your order reference number on a piece of paper inside the box

For Consoles:

  • Remove all cables, controllers, and discs
  • Use the original box if available, or a sturdy box with ample padding
  • Wrap the console in bubble wrap with extra protection for ports
  • Fill empty space with packing material to prevent movement
  • Include your order reference number inside the box

Step 4: Ship Your Device to Us

Our Repair Address:
( This will be in your order email once you've Purchased your repair )

Shipping Options:

  • Royal Mail Tracked 48/24HR - Affordable and reliable (recommended)
  • Royal Mail Special Delivery - Next-day delivery with full tracking and insurance
  • Other Courier Service like EVRI - Not recommended

Insurance: We recommend insuring your shipment for the device's value. While we take every precaution, we cannot be responsible for items lost or damaged in transit.

Tracking: Always use a tracked service and keep your tracking number until your repair is complete.

Step 5: We Receive & Inspect Your Device

Once your device arrives at our repair centre:

  1. Initial inspection: Our technicians assess the device and confirm the repair is needed
  2. If additional issues are found: We'll contact you before proceeding with any work not covered by your original order

No Fix, No Fee: If we determine your device cannot be repaired, you won't be charged for the repair service (return shipping & Handling fees will apply - £10).

Step 6: Expert Repair & Quality Testing

Our experienced technicians get to work:

Repair Process:

  • Professional disassembly using proper tools and techniques
  • Genuine or premium aftermarket parts (Hall Effect sensors, OEM joysticks, etc.)
  • Precision installation and reassembly
  • Warranty Void Sticker Installed

Quality Testing:

  • Full functionality testing of all buttons, triggers, and sticks
  • Calibration and dead zone testing for joysticks
  • Extended stress testing to ensure reliability

Every repair must pass our quality standards before we return it to you.

Step 7: Fast Return Shipping

Turnaround Times:

  • Controller Repairs: 1-3 working days from receipt
  • Console Repairs: 1-3 working days from receipt
  • IPAD Repairs: 1-3 working days from receipt
  • Complex - Extended Repairs: 5-7 working days (we'll notify you if this is the case)

Once your repair is complete:

  1. We package your device securely with protective materials
  2. Ship via tracked Royal Mail 48hr
  3. Send you tracking information via email
  4. You receive your repaired device ready to use

Step 8: 12-Month Warranty Protection

Every repair comes with our comprehensive 12-month warranty:

What's Covered:

  • The specific repair or upgrade we performed
  • Parts and labour for warranty claims
  • Free return shipping for warranty repairs

What's Not Covered:

  • New damage from drops or excessive force, liquid, or misuse after repair
  • Issues unrelated to the original repair
  • Normal wear and tear on non-repaired components

Making a Warranty Claim: Simply contact us with your order number, describe the issue, and we'll arrange a free warranty repair.

Why Choose Our Mail-In Service?

✓ Convenience  – No need to rely on non-specialist local repair shops
✓ Expertise - Specialist technicians Some with Over 20 years of experience in controller and console repairs
✓ Quality Parts - Genuine OEM components and premium Hall Effect sensors
✓ Fast Turnaround - Most repairs completed within 1-3 days of receipt
✓ Warranty Protection - 12-month warranty on all repairs for peace of mind
✓ Transparent Pricing - No hidden fees, clear pricing before you order
✓ UK-Based - Fast domestic shipping

Frequently Asked Questions

How long will my repair take?
Most controller repairs are completed within 1-3 working days from when we receive your device. Add 2-4 days for shipping each way. Total turnaround is typically 4-8 days.

Is my device insured during repair?
Yes, all devices in our care are covered by our business insurance. However, we recommend insuring your shipment to us as we cannot be responsible for items lost or damaged in transit.

What if you find additional problems?
We'll contact you before performing any work not covered by your original order. You can choose to proceed with additional repairs or have your device returned as-is.

Can I track my repair status?
Yes! You'll receive email updates when the repair has been completed, and when it ships back to you. You can also contact us anytime for a status update.

What if my device can't be repaired?
If we determine your device cannot be economically repaired, we'll contact you to discuss options. Under our No Fix, No Fee policy, you won't be charged for the repair service (return shipping fees may apply).We Might even offer to buy the device for parts

Do you repair devices still under manufacturer warranty?
We can repair any device, but opening it will void manufacturer warranties. If your device is still under warranty, we recommend contacting the manufacturer first.

If you have insurance cover, you can still send the device to us for repair and then claim reimbursement from your insurance provider. We’re happy to provide an invoice or repair report if required. ( Speak to your insurnace company first )

Ready to Get Started?

Browse our repair services and get your device back to perfect working condition:

Questions? Contact us and we'll be happy to help you choose the right repair service for your needs.

Professional repairs, premium parts, 12-month warranty. That's the RepairCapital difference.

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